Frequently Asked Questions

Have questions? We've got answers!

At River City Rentals, we believe renting a vehicle should be simple, convenient, and stress-free. Whether you're renting for a weekend getaway, temporary transportation, or an extended stay, we're here to help you get on the road with confidence.

Explore our frequently asked questions below. If you need additional assistance, don't hesitate to contact our team!

Reservations & Booking

How do I reserve a vehicle?

Reserving a vehicle is easy! Browse our available rentals, select your preferred vehicle, choose your pickup and return dates, and complete the online reservation process. Our team will review your reservation and provide any necessary pickup information.

Can I book a vehicle for the same day?

Same-day rentals may be available depending on vehicle availability, operating hours, and completion of rental requirements. We recommend contacting us directly for last-minute reservations.

Can I rent a vehicle for multiple days or weeks?

Absolutely! We offer flexible rental periods for customers needing transportation for a day, weekend, week, or longer. Availability and pricing vary by vehicle and rental duration.

Can I modify or cancel my reservation?

We understand that plans change! Contact River City Rentals as soon as possible if you need to modify or cancel your reservation. All changes and cancellations are subject to our rental policies, vehicle availability, and applicable fees.

Driver Requirements

What do I need to rent a vehicle?

Renters must meet our eligibility requirements and provide:

A valid, unexpired driver's license
An accepted payment method
Any required proof of insurance
A refundable security deposit, when applicable
Any additional documentation requested during verification

All rental agreements and required documentation must be completed before the vehicle is released.

Is there a minimum age requirement?

Yes. Renters must meet the minimum age requirement established for their selected vehicle. Additional restrictions may apply depending on vehicle type and insurance requirements. Contact our team to confirm eligibility before booking.

Can someone else drive my rental vehicle?

Only drivers approved and listed on the rental agreement are permitted to operate the vehicle. Additional drivers must meet our eligibility requirements and provide the necessary documentation. Additional driver fees may apply.

Can I rent a vehicle with an out-of-state driver's license?

Valid U.S. driver's licenses issued by other states may be accepted, subject to verification and our rental eligibility requirements.

Payments & Security Deposits

What payment methods do you accept?

Available payment methods will be displayed during checkout. Please contact our team if you have questions about payment eligibility or acceptable forms of payment.

Is a security deposit required?

Yes. Security deposits generally range from $150 to $400, depending on the vehicle category and rental requirements. Your applicable deposit will be disclosed before your rental is finalized.

Will I get my security deposit back?

Security deposits are refundable when the vehicle is returned in accordance with the rental agreement, with no outstanding charges, damage, or other applicable deductions.

Refund processing times may vary depending on the original payment method and financial institution.

Are there any additional fees?

Additional charges may apply for late returns, excess mileage, fuel differences, damage, cleaning, or other violations of the rental agreement. Applicable charges and fees will be disclosed in the rental terms.

Insurance & Vehicle Protection

Do I need insurance to rent a vehicle?

Renters must satisfy the insurance requirements applicable to their rental. Depending on the vehicle and rental arrangement, proof of qualifying coverage may be required before pickup.

Please contact us before booking if you're unsure whether your current insurance meets our requirements.

Does my personal auto insurance cover rental vehicles?

Coverage varies by insurer and individual policy. We recommend contacting your insurance provider to verify whether your coverage extends to the specific type of rental vehicle you plan to reserve.

Does River City Rentals offer rental insurance?

Insurance and vehicle protection options are subject to availability and eligibility. Please contact our team to learn which options, if any, are available for your reservation. Do not assume that a protection plan is included unless it is specifically confirmed in your rental agreement.

What happens if I get into an accident?

Your safety comes first. If an accident occurs, contact emergency services when necessary, notify River City Rentals promptly, and follow the accident reporting procedures outlined in your rental agreement.

Do not authorize repairs without approval from River City Rentals.

Vehicle Pickup & Returns

Where do I pick up my rental vehicle?

Vehicle pickup is available at our Petersburg, Virginia rental location:

River City Rentals

1602 West Washington Street

Petersburg, VA 23803

Pickup instructions and appointment details will be provided as part of your reservation process.

Can I have my rental vehicle delivered?

Vehicle delivery is not currently guaranteed through online booking. Contact our team to discuss any special transportation or pickup arrangements.

What should I bring when picking up my rental?

Please bring your valid driver's license, required payment method, proof of insurance if applicable, and any additional documents requested during your reservation.

What happens if I return my rental late?

Late returns may result in additional charges. If you anticipate returning your vehicle later than scheduled, contact us as soon as possible to discuss your options. Extensions are subject to availability and approval.

Do I need to refill the gas tank before returning the vehicle?

Vehicles must be returned according to the fuel requirements outlined in the rental agreement. Additional refueling charges may apply if the vehicle is returned with less fuel than required.

Rental Policies & Vehicle Use

Is there a mileage limit?

Mileage allowances vary depending on the vehicle and rental arrangement. Your mileage allowance and any applicable excess-mileage charges will be outlined in your rental agreement.

Can I drive the rental vehicle outside Virginia?

Travel outside the approved geographic area may require prior authorization. Always review your rental agreement and contact River City Rentals before traveling outside permitted areas.

Are smoking and pets allowed in rental vehicles?

Smoking and vaping are prohibited in rental vehicles. Pet restrictions and applicable cleaning fees are governed by the rental agreement. Please ask our team about any special accommodations before booking.

What if the vehicle breaks down during my rental?

Contact River City Rentals immediately if you experience mechanical problems or a breakdown. Our team will provide instructions regarding the next steps. Do not arrange unauthorized repairs or continue operating a vehicle that may be unsafe.

Are all vehicles guaranteed to be available?

Vehicle availability is subject to existing reservations, maintenance, inspections, and operational requirements. If a reserved vehicle becomes unavailable, our team will contact you to discuss available options.

Still Have Questions?

We're here to help you get moving!

Whether you're exploring your rental options or preparing for an upcoming reservation, the River City Rentals team is happy to assist.

River City Rentals

Petersburg, Virginia

Phone: (804) 571-0575

Website: www.book.rcrentalspva.com

Your Ride. Your Adventure. Your City.

Browse our available rentals today and find the right ride for your next adventure!